FAQFrequently asked questions

FAQ

FAQ – General

I am interested in buying a theme but I would like to know if it is compatible with the latest version of WordPress.

Yes, all our themes are compatible with the latest version of WordPress as well as with the vast majority of browsers in use today.

Can I use a theme on multiple sites?

Yes, you can use a theme on as many sites as you want. Go crazy!

What is the difference between Standard and Developer’s Pack?

The Standard Pack is the price of one single theme. If you purchase the Standard Pack you get the theme that you ordered.

The Developer Pack includes the chosen theme as well 3 additional themes from our library at a discounted rate. Developer Packs also include the PSD files (if applicable) for the theme.

Do you offer after-sales support and free updates?

We have an exceptional after-sale support that you will absolutely love. After you become a member, you will have access to our support forums, theme documentations and video tutorials.

Forum Support: We offer forum support for 1 year from date of theme purchase. Thereafter, you will have to purchase forum support for subsequent years.

Theme Updates: As an owner of a Gabfire theme, you are entitled to free updates of the theme. The themes are available in your Member Dashboard, and the links will always contain the latest version of the product.

Do I need to register on the forum?

During the purchase process, you will setup login credentials. Those same login credentials will grant you access to the support forum. Please note that forum support is ONLY for customers who have purchased a premium theme.

 


FAQ – Services

What do I need to have in place before purchasing a theme or a service package?

The basic requirement prior to installing WordPress or a Gabfire theme is to have a hosting account. If you do not have a hosting account, please review our recommended hosts for WordPress.

What does the WordPress Installation include?

Installation of the latest stable version of WordPress with the most reliable settings. Also, your WordPress installation will be secured with Akismet spam protection.

What does the Theme Installation include?

Theme installation is the proper installation of a Gabfire theme – OR – a theme of your choice. You can select one of thousands of free or premium (paid) WordPress themes, and we’ll install it on your server. Themes must be purchased separately.

What is SEO Optimization and why do I need it?

Search Engine Optimization is the process by which sites enhance their ranking / position on search engines like Google. If you plan on allowing visitors to find your site, then SEO Optimization is absolutely necessary. We will fine tune several SEO plugins on your site and ensure your site is SEO-friendly.

What are the specific customization and configuration features included in the Gold Package?

The most popular package is the Gold package. It includes all the following services:

  • WordPress Installation
  • Theme Installation
  • Color Scheme Modifications
  • SEO Optimization
  • Setting up Automated Backups
  • Contact Form Installation
  • SEO Plugins Installation & Configuration

What about theme customization?

Clients requiring intensive customization or large-scale development efforts should submit a customization request for quote along with detailed requirements. All customization request quotes are individually reviewed and analyzed on a case-by-case basis. Please submit detailed requirements for a more accurate quote.

Are the customization services provided by the same team on the Gabfire support forums?

Yes. We do not outsource your requests like many other firms. Our services are offered to you directly and you will deal with us directly.

What is the delivery time for a service package?

Delivery times vary based on the package and availability of our team. In most cases, here are general guidelines for delivery time expectations:

  • Bronze Package: 1-2 Days.
  • Silver Package: 2-3 Days.
  • Gold Package: 3-4 Days (depending on client requirements)
  • Customization Requests: Varies based on client requirements

How can I pay for the theme or custom service package?

Payment is accepted via PayPal or you can use any major credit or debit card.

What package is right for me?

Feel free to send us an email with your questions and we will be happy to advise you on the right package for your needs. Click here to send us a quick message using our contact form.

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